We’re here to make connecting with your practitioner as simple and stress-free as possible. Below, you’ll find instructions on getting started with your online appointments and answers to frequently asked questions.

Receive Your Unique Link

If you’re a client of Perri Carlson-Hawke or Dr. Johnston, you’ll receive a unique link for your appointments since they use Zoom. Please check your email or contact us if you’ve not received this.

For all other clients, you will receive a link to our secure video platform in your appointment confirmation email. Simply click the link at the scheduled time.

Prepare for Your Appointment

• Ensure you have a stable internet connection.
• Use a device with a working camera and microphone.
• Find a quiet, private space to minimize distractions.

Join the Call

• At your scheduled appointment time, click the provided link and follow any on-screen instructions to join the session.
• If prompted, allow access to your camera and microphone.

Frequently Asked Questions (FAQ)

I’m not able to start a video call. What can I do?

• Ensure your internet connection is stable.
• Confirm your device’s camera and microphone are enabled and not being used by another application.
• Try restarting your device or switching to another browser.
• If you’re still having issues, notify our admin staff.

I’m running late. What should I do?

• Please send our admin team an email or call us as soon as possible, and we’ll notify your clinician.

What if my provider is running late?

• If your provider hasn’t connected at the allocated time, contact our admin team. They will check with the clinician and provide an update.

Is the video call secure?

• Yes, all video calls are conducted through a secure platform that adheres to strict privacy and data protection standards. Your information is safe with us.

How much data will the video call use?

• A 1-hour video consultation typically uses approximately 500 MB to 1 GB of data. We recommend using a Wi-Fi connection to avoid exceeding your mobile data limits.

Is there an extra fee for telehealth appointments?

• No, there are no additional fees for telehealth appointments. Standard consultation fees apply.

How do I pay for my appointment?

• Administration will process payment through our secure online portal once your session begins.
• If you haven’t completed our consent forms and are not in the portal, administration will contact you to arrange payment prior to the session as per our in-office consultation process.