If, for some reason you need to cancel or postpone your appointment, please advise us at least 24 business hours prior your appointment. For cancellations, ‘no shows’ or changes inside the 24 business hours’ notice, PsychSolutions will charge a cancellation fee. Missing an appointment leads to lost sessional income for us and you will be charged the full fee according to our fee schedule.
| Clinician | Consultation Fees |
|---|---|
| Clinical Psychologist | $295 |
| Registered Psychologist | $255 |
| Speech Pathologist | $220 |
| Social Worker | $180 |
| Accredited Mental Health Social Worker | $245 |
| Counsellor | $170 |
| Early Intervention Specialist | $193.99 |
| Behaviour Support Practitioner | $193.99 |
| Provisional Psychologist | $170 |
| Psychometric Assessments | Duration and fees vary depending on the assessment. |
| NDIS -Self Managed | $232.99 |
| NDIS – Agency/Plan Managed | $232.99 |
| Credentialed Mental Health Nurse | $180 |
The reason for this charge is due to a high demand for our services and in respect of people waiting to be seen. Your appointment could have been allocated to someone else with enough notice. Cancellation fees are also charged in respect to our clinicians who still need to be paid whether you attend or not.
An account for the cancellation charge will be sent to you if, after failed attempts of contacting you via phone or email, the fee remains unpaid. Cancellation fees must be paid before another booking can be taken.
If you cancel, no show or make changes inside 24 business hours notice, you will have to pay the full fee (see PsychSolutions Fee Schedule) for any missed appointments without 24-hour notice, as per our attendance policy.
If you cancel inside 48 hours- 24 hours of your appointment time you will be required to pay %50 of your scheduled fee.
Cancellations for GP Referred clients – if you cancel, no show or make changes inside 24 business hours notice, you will have to pay the full fee (see PsychSolutions Fee Schedule) for any missed appointments without 24 business hours notice, as per our attendance policy. Your missed appointment will not count as one of the MHCP approved sessions by Medicare, which means you will also not receive the Medicare rebate.
Cancellations for EAP clients – if you cancel, no show or make changes inside 24 business hours notice, your session will be charged to your employer and the missed appointment will count as a session utilised from your approved number of sessions advised by your employer.
Your Workers Compensation Insurance company should send you an approval for WorkCover which you will need to supply when booking your initial consultation. They will advise your number of approved sessions. An account will be sent to your Insurer for payment. However, if your claim is at any point denied by the Insurer, fees will then become payable by yourself, the client.
If you fail to attend your appointment or cancel within 24 hours we are not able to invoice your Insurer, thus it is important that you provide adequate notice of cancellation so your Psychologist can offer that appointment to someone else.
Cancellations for NDIS Clients – if you cancel, no show or make changes inside 48 business hours notice, you will have to pay the cancellation fee from your approved budget for any missed appointments without 48 business hours notice, as per our attendance policy. The cancellation claim will be 100%.
Cancellations for DVA clients – if you cancel, no show or make changes inside 24 business hours notice, this session is not paid for by Department of Veterans Affairs. If you cancel, no show or make changes inside 24 business hours notice you will have to pay the full fee (see PsychSolutions Fee Schedule) for any missed appointments without 24 business hours notice, as per our attendance policy.
Cancellations for Victims Services clients are half paid by Victims Services.
